Privacy Policy

Last updated: June 2026

Genetix (“Genetix”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, order a test, or use our services, in compliance with the Protection of Personal Information Act, 2013 (POPIA).

If you have any questions about this Policy, contact our Information Officer at info@genetixtests.co.za.

1. Who we are

Genetix is a precision genetic testing company based in South Africa, registered as Genetix Tests (Pty) Ltd, registration number 2021/797913/07, with a registered address at Office Suite 2, 108 Albert Rd 5th Floor, Woodstock, Cape Town, South Africa, 7925. Our website address is https://genetixtests.co.za.

2. Information we collect

Information you give us directly, such as when you book a test, create an account, or contact us:

Name, contact details (email, phone, physical address)
Date of birth and identity information, where required for clinical processing
Payment information, processed securely by our payment partner. We do not store your card details
Information you provide to our clinicians or genetic counsellors during consultations

Genetic and health information, collected as part of providing our testing services:

Your biological sample (blood, saliva, or stool, depending on the test)
The genetic and health data generated by analysing that sample
Any medical, medication, or lifestyle information you or your clinician provide to support interpretation of your results (for example, current medications for a PGx test)

Genetic and health information is classified as special personal information under POPIA. We only process it with your explicit consent, and only for the purpose of delivering your test results and related clinical support.

Information collected automatically, when you use our website:

IP address, browser type, device information
Pages and tests viewed, and how you interact with our site, via cookies and similar technologies
Cart contents, while you’re browsing and before you complete an order

3. How we use your information

We use your information to:

Process your order and deliver your test kit or arrange phlebotomy
Analyse your sample and generate your report
Provide your results to you and, where applicable, your treating clinician
Operate the PGx Live clinical portal, where relevant
Communicate with you about your order, results, or account
Process payments and prevent fraud
Improve our website and services
Meet our legal, regulatory, and laboratory accreditation obligations
Send you marketing communications, only where you have opted in

We do not use your genetic information for marketing purposes, and we do not sell your personal information to third parties.

4. Automated processing and profiling

Some of our reports, including our nutrigenomics and microbiome reports, are generated with the support of algorithmic and machine learning models. These models analyse your genetic or microbiome data against scientific and clinical reference databases to produce personalised insights and recommendations.

These automated processes support, but do not replace, clinical judgement. Reports intended for clinical use are designed to be interpreted by a licensed clinician, and you may request human review of any automated finding that materially affects you. To do so, contact our Information Officer.

5. Who we share your information with

We share information only where necessary to provide our services:

Laboratory and testing partners, including international suppliers whose technology underpins certain tests (for example, our microbiome and nutrigenomics partners). Where this involves transferring personal information outside South Africa, we ensure the recipient is bound by data protection terms that meet POPIA’s requirements
Payment partners, to process your payment securely
Courier partners, to deliver test kits and collect samples
Your treating clinician, where you have requested your results be shared with them
Analytics providers (verify: name the analytics tool in use, e.g. Google Analytics, and link to its privacy policy here)
Regulatory or legal authorities, where required by law

We never share your genetic or health information with marketers, advertisers, or insurers.

6. Data security

We use Secure Socket Layer (SSL) encryption across our website. All payment information is tokenised and handled by Peach Payments’ PCI-DSS Level 1 compliant systems. Genetic and health data is stored and processed under restricted access controls, in line with our laboratory’s accreditation requirements. Access to your genetic and health information is limited to team members who need it to process your order, generate your results, or support your care.

7. If something goes wrong

If we become aware of a security compromise that has affected, or may affect, your personal information, we will take reasonable steps to investigate and contain it, and will notify the Information Regulator and affected individuals as required under POPIA, without unreasonable delay.

8. How long we keep your information

We retain your personal and genetic information for as long as needed to provide our services, and afterwards for as long as required by South African law, laboratory accreditation standards, or our contractual obligations to testing partners and regulators. Order records, including billing and delivery details, are kept for five years for tax and accounting purposes.

9. Your rights

Under POPIA, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to our legal and clinical retention obligations
Object to certain types of processing
Withdraw consent for the processing of your genetic information, where applicable

To exercise any of these rights, contact our Information Officer at info@genetixtests.co.za.

10. Children

Our services are not directed at individuals under the age of 18. Where testing is required for a minor, we require the consent of a parent or legal guardian.

11. Cookies

Our website uses cookies and similar technologies for the following purposes:

Essential cookies, to keep the site functioning correctly, for example, remembering items in your cart while you complete an order
Analytics cookies, to understand how visitors use our site, so we can improve it
Account and login cookies, if you create an account with us, to keep you logged in and remember your preferences

(If public blog comments are enabled: if you leave a comment, you may opt in to saving your name, email address, and website in a cookie for your convenience on future comments. These cookies last for one year.)

You can disable cookies in your browser settings, though this may affect site functionality.

12. Embedded content

Some pages on our site may include embedded content, such as videos. Embedded content from other websites behaves in exactly the same way as if you had visited that website directly. These third-party sites may collect data about you, use cookies, and monitor your interaction with the embedded content.

13. Ordering and account information

When you place an order on our site, we collect the information needed to process it, including your name, billing and delivery address, email address, phone number, and payment details. Payment is processed securely through our payment partner; we do not store your card details ourselves.

While you browse our site, we may track which tests you’ve viewed and your approximate location, to help estimate VAT and delivery options.

If you create an account, we store your name, address, email, and phone number to make future orders faster. You can view, update, or request deletion of this information at any time by contacting us.

14. Regulatory and industry disclosures

As a provider of laboratory and genetic testing services, we operate in line with applicable healthcare and laboratory regulatory standards [name specific accreditations here, e.g. SANAS, ISO 15189, HPCSA guidance] (verify which accreditations or regulatory bodies apply to Genetix and its laboratory partners).

15. Changes to this Policy

We may update this Policy from time to time. The “Last updated” date at the top of this page will reflect the most recent revision.

16. Contact us

For any questions about this Privacy Policy or how we handle your information, contact us at:

info@genetixtests.co.za, +27 63 748 3348, Office Suite 2, 108 Albert Rd 5th Floor, Woodstock, Cape Town, South Africa, 7925